The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Selection and application of functional software applications to produce workplace documents
Application of Occupational Health and Safety procedures for set up of workstation, operation of computer, changing toner cartridges and other work with plant and substances
Access, retrieval and storage of required data
Underpinning Knowledge*
* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The organisation's policies, plans and procedures, especially in regard to file-naming and storage conventions
The correct log-on and shut-down procedures for computer equipment
Organisational IT procedures including back-up and virus protection procedures
Basic technical terminology in relation to reading help-files and manuals
Methods of detecting faults in and solving problems with business technology
Underpinning Skills
Literacy skills to identify work requirements and understand and process basic, relevant workplace information; follow written instructions;
Communication skills to request advice, receive feedback and work with a team
Problem solving skills to solve routine problems
Keyboarding skills to produce basic workplace documents
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 1) - to identify application needs
Communicating ideas and information (Level 1) - with members of the work team
Planning and organising activities (Level 1) - for self
Working with teams and others (Level 1) - in communicating equipment faults
Using mathematical ideas and techniques (Level 1) - when preparing routine maintenance
Solving problems (Level 1) - to identify application problems
Using technology (Level 2) - to complete allocated tasks
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Selection and application of functional software applications to produce workplace documents
Application of Occupational Health and Safety procedures for set up of workstation, operation of computer, changing toner cartridges and other work with plant and substances
Access, retrieval and storage of required data
Underpinning Knowledge*
* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The organisation's policies, plans and procedures, especially in regard to file-naming and storage conventions
The correct log-on and shut-down procedures for computer equipment
Organisational IT procedures including back-up and virus protection procedures
Basic technical terminology in relation to reading help-files and manuals
Methods of detecting faults in and solving problems with business technology
Underpinning Skills
Literacy skills to identify work requirements and understand and process basic, relevant workplace information; follow written instructions;
Communication skills to request advice, receive feedback and work with a team
Problem solving skills to solve routine problems
Keyboarding skills to produce basic workplace documents
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 1) - to identify application needs
Communicating ideas and information (Level 1) - with members of the work team
Planning and organising activities (Level 1) - for self
Working with teams and others (Level 1) - in communicating equipment faults
Using mathematical ideas and techniques (Level 1) - when preparing routine maintenance
Solving problems (Level 1) - to identify application problems
Using technology (Level 2) - to complete allocated tasks
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies